Privacy Policy
1. Introduction
Welcome to fionaeastwood.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
In this policy, “we”, “us” or “our” refers to Fiona Eastwood, operated by Eastwood Consultancy Pty Ltd, ABN 72 684 652 622, based in Australia.
2. What We Collect
We may collect and hold the following types of personal information:
- Identity Information: name, username or similar identifier
- Contact Information: email address and phone number
- Transaction Data: purchases, payment method (via Stripe), and program enrolments
- Technical Data: IP address, browser type, device information, time zone settings, and location
- Usage Data: information about how you use our website, Kajabi platform, or services
- Marketing Preferences: your choices around receiving newsletters and updates from us
We do not collect sensitive information (e.g. health, religious beliefs) unless required by law and with your explicit consent.
3. How We Collect It
We collect your data directly when you:
- Sign up for our program or newsletter
- Purchase a service or product through our Kajabi checkout
- Complete an online form Interact with our website, emails, or Kajabi platform
We may also use cookies and similar technologies to collect technical and usage data from your interactions.
4. Why We Collect It
We use your personal information to:
- Register you as a customer and manage your account
- Deliver the program content and support
- Process transactions and send receipts
- Communicate updates, resources, or marketing (if you’ve opted in)
- Improve our services and website experience
You can unsubscribe from marketing at any time using the link in our emails.
5. Third-Party Services
We use third-party providers to support our services:
- Kajabi (US-based): website, program delivery, and email marketing
- Stripe: payment processing
- Other providers we may use from time to time for secure data storage, customer service, or analytics
These providers may store your information on servers located outside of Australia. We take reasonable steps to ensure these providers comply with the APPs and handle your information securely.
6. Security of Your Data
We store your personal data securely and take reasonable precautions to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Access is limited to team members and trusted third parties who need it for legitimate business purposes.
7. How Long We Keep It
We only keep your personal data for as long as needed to fulfil the purposes we collected it for, including legal, accounting, or reporting obligations.
8. Access and Correction
You may request access to the personal information we hold about you and ask us to correct any inaccuracies. To request access or correction, email us at [email protected]. We will respond within a reasonable timeframe.
9. Making a Complaint
If you believe we have breached the APPs or mishandled your data, please contact us at [email protected]. We will investigate your complaint and respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and recommend you read their policies before interacting with them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website.